TMS services are designed to extend and augment the SAP technical support services performed by technical staff from inside an organization with specialized SAP services from expert Enticode Support technical staff in a transformational model built to deliver reliable and qualitative results.

Our highly skilled technical staff performs services in concert with a client's existing staff or fills gaps in the internal staff’s availability. Configured to a client’s specific need, our TMS scope of services encompass the full spectrum of SAP Business suite, SAP ECC5, SAP ECC6, mySAP™ ERP and R/3® technical support functions on a 24 x 7 x 365, part time or full time equivalent basis.

Spinnaker Support delivers the following TMS services in a well-defined service level agreement framework either as a scheduled or ad hoc service:
Basis Administration Services Enticode Support’s Basis Administration teams include individuals assembled from the best resources in the industry. In fact, most of our team worked as Basis Administration experts since the day the technology role was first created by SAP. This technology expertise translates into more effective management of your system, and much more detailed system knowledge that is required to support your company and solve your critical technology-related issues.

Enticode Support Basis Administration Services capabilities include but are not limited to:

  • Service Desk Routing, Management, and Reporting
  • Application/User Security Maintenance
  • Architecture Design/Redesign
  • Data Refreshes
  • DR and Business Continuance
  • Enhancement, Service Pack / Tools Installs
  • EP/ESUs/ASUs Application
  • Knowledge Transfer & Mentoring
  • Object Transfers
  • Package Builds and Deployments
  • Performance Tuning/Optimization
  • Printer/Job Queue Maintenance
  • Process Re-engineering/ Optimization
  • System and Process Documentation
  • System Audits
  • System Monitoring
  • System/Environment Maintenance
  • Vacation Coverage
  • Web Server Support

Service Desk Routing, Management, and Reporting

Our dynamic issue tracking system allows for real-time status updates to your issues. Spinnaker Support has implemented a powerful escalation engine behind our issue tracking tool that guarantees response from an appropriately skilled resource.

Our issue reporting capabilities are second to none, utilizing the best tools to graphically represent our SLA metrics and your case activity through a given period. This ensures we are meeting your expectations, and better yet, meeting your users’ expectations.